Overview

VirgoCX is a cryptocurrency trading platform; the login flow is designed to be quick while prioritizing account security. This guide walks you through signing in on web and mobile, enabling two-factor authentication (2FA), resolving common login issues, and steps for account recovery.

How to sign in (Web & Mobile)

  1. Open the official site or app: Visit virgocx.com or open the VirgoCX mobile app from your device store.
  2. Click “Log in”: Choose the login link on the top-right (web) or the sign-in screen (app).
  3. Enter credentials: Provide your registered email address and password. Use copy-paste carefully to avoid hidden spaces.
  4. Complete 2FA (if enabled): Enter the one-time code from your authenticator app or SMS code to complete sign-in.
  5. Stay signed in cautiously: Only check “Remember me” on private devices.

Tip: If you haven’t registered, use the Create account option and complete identity verification to unlock trading and withdrawals.

Enable two-factor authentication (recommended)

2FA greatly reduces the chance of unauthorized access. Use an authenticator app (Google Authenticator, Authy) rather than SMS when possible.

  1. Go to Account > Security.
  2. Choose Enable Authenticator and scan the QR code with your authenticator app.
  3. Save backup/seed codes in a secure place — do not store them online.
  4. Enter the generated 6-digit code to confirm.

Troubleshooting common login issues

Facing problems signing in? Try these quick checks:

  • Ensure your email and password are typed correctly (watch for caps lock).
  • If 2FA codes fail, sync your device clock or use a fresh code from the authenticator.
  • Clear browser cache/cookies or try a different browser/incognito mode.
  • Disable VPN or proxy temporarily — some networks trigger security blocks.
  • If you don’t receive SMS, confirm your phone number is up-to-date and not blocked by your carrier.

If you suspect a compromised device, change your password from a trusted computer or mobile device immediately and contact support.

Account recovery & password reset

If you forget your password, use the "Forgot password" link on the login page and follow the reset steps sent to your registered email. For lost 2FA access, follow the platform’s 2FA recovery process — typically requiring identity verification and support intervention.

Common steps for 2FA reset:
1. Submit a 2FA reset request via the support center.
2. Provide identity documents as requested.
3. Wait for support to verify and reset 2FA.

Security best practices

Keep your account secure by using a strong, unique password, enabling 2FA, and avoiding public Wi-Fi for account administration. Keep backup codes offline and never share your password or 2FA codes with anyone.

FAQ

Q: I changed my phone — how do I restore 2FA?
A: Use your saved backup codes or contact VirgoCX support for a verified 2FA reset.